![]() User Status Variable: directs calls according to real-time user presence (Available, in a call, in wrap-up time/after call work, unavailable, offline).Respect Queuing Time: Calls remain in the Team queue for the complete “maximum ring time,” regardless of other Team member/user statuses.Priority Line Routing: Sends VIP callers to the top of the queue.The Teams feature speeds up and optimizes the call distribution, call management, and IVR setup processes.įor example, admins can set up simultaneous ringing to all Team member phones, randomly distribute calls to Team members, and set maximum call queue times per Team.Īircall also includes several call routing strategies and call handling variables, such as: Users can make/receive calls in the softphone Aircall App for desktop and mobile browsers as individual users or as a part of an Aircall Team.Ī Team is Aircall’s version of a traditional ring group–a customized group of agents with similar schedules, skills, language abilities, locations, job titles, or within a department. IVR-only phone numbers, user extensions, and phone number porting are also available. ![]() This head-to-head comparison of how RingCentral and Aircall approach the most essential business software features, customer support, pricing, and security standards will help you choose the right provider.Īircall offers unlimited inbound, outbound, and internal VoIP calling within the US and Canada on local, toll-free, vanity, and international numbers in over 100 countries. RingCentral vs Aircall: Feature Comparison RingCentral Contact Center includes all integrated MVP features as a “base” in addition to more enterprise-level capabilities like advanced analytics and IVR. Though best known for its all-in-one MVP product, RingCentral also offers an inbound/outbound omnichannel contact center solution. RingCentral MVP provides an out-of-the-box unified communication platform that requires little, if any, additional development. RingCentral is a UCaaS provider streamlining messaging, phone, and video in its cloud-based phone system software, RingCentral MVP. These additional communication channels are available exclusively via third-party integrations and APIs, allowing teams to continue using their existing video and chat tools while significantly upgrading their business phone system. Remote/blended teams needing a scalable unified communications solution with all-in-one messaging, video, phone, and team collaborationĪircall is a cloud business phone system provider offering scalable call center features designed to improve the customer experience and streamline sales and support business processes.īecause Aircall is designed specifically for inbound and outbound call centers, it doesn’t include native video conferencing or team chat messaging. In-office call centers, small businesses, and startups under 10 that communicate almost exclusively via voice calling, or that want to use separate third-party messaging, team collaboration, or video calling tools Key Messaging and Team Collaboration Features Custom Plan: Quote-based, 10-user minimum.Professional Plan: $50/user/mo, 3-user minimum.Essentials Plan: $30/user/mo, 3-user minimum.The below table provides a quick overview of the main points of comparison between RingCentral and Aircall, which we’ll explore in more detail throughout this post. Aircall also has a 3-user minimum, while RingCentral will even cater to a single-user calling solution The main difference between Aircall vs RingCentral is that Aircall is a call center software, while RingCentral is a unified communications provider. In this post, we’ll outline the key differences between Aircall vs RingCentral, helping you to see which provider fits your budget, your communication and collaboration needs, and integrates with your essential third-party apps.Īircall vs RingCentral: Key Differences To Know With differences this vast, choosing the wrong tool would mean disaster for your team–and your customers. The other offers a user-friendly business phone system with the features you need to upgrade–but not overwhelm–your call center. ![]() One provider offers a UCaaS system that combines voice calling, video conferencing, messaging, and extensive team collaboration tools into one customizable dashboard. Aircall and RingCentral are two popular business communication platforms–but they each have very different feature sets, levels of scalability, and available communication channels.
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